Refund & Cancellation Policy
D.R.D Security Private Limited – Training Wing (Divine Training Center)
Effective Date: 01 July 2026
Last Updated: 01 July 2026
Version: 1.0
REFUND & CANCELLATION POLICY
This Refund & Cancellation Policy (“Policy”) governs all admissions, registrations, enrollments, course purchases, training programs, workshops, internships, certifications, seminars, bootcamps, online learning, hybrid learning, offline classroom training, corporate training, and all other educational services offered by D.R.D Security Private Limited, through its Training Wing (Divine Training Center) (“Company”, “D.R.D Security”, “we”, “our”, “us”).
This Policy forms an integral part of the Terms & Conditions of the Company and shall constitute a legally binding agreement between the Company and every student, parent, guardian, sponsor, employer, corporate client, or any person making payment on behalf of the student (“Student”, “User”, “Applicant”, “Purchaser”).
By making any payment whatsoever, submitting an application, registering for any course, or using any educational service, the Student expressly acknowledges that they have carefully read, understood, accepted, and agreed to be legally bound by this Policy without reservation.
- NO RIGHT TO CANCEL AFTER ENROLLMENT
Upon successful enrollment, confirmation of admission, issuance of invoice, allotment of seat, activation of student account, batch allocation, access to learning resources, issuance of credentials, commencement of orientation, or commencement of classes (whichever occurs earlier), the admission shall become final and irrevocable.
The Student shall not have any unilateral right to:
- Cancel admission;
- Withdraw from the course;
- Seek refund;
- Demand reversal of payment;
- Stop installment obligations;
- Request partial payment adjustment.
The Company reserves absolute discretion regarding any exception.
- REGISTRATION FEE
The Registration Fee, Admission Fee, Enrollment Fee, Membership Fee, Documentation Fee, Processing Fee, or any similar administrative fee shall be:
- Strictly Non-Refundable;
- Non-Transferable;
- Non-Adjustable;
- Non-Cancellable.
This shall apply irrespective of:
- Course commencement;
- Student attendance;
- Visa rejection;
- Employment;
- Personal reasons;
- Financial hardship;
- Medical reasons;
- Family issues;
- Change of plans;
- Migration;
- Academic performance.
- COURSE FEES
All Course Fees paid to the Company shall be treated as consideration for reservation of educational infrastructure, faculty allocation, administrative expenses, technology infrastructure, curriculum licensing, laboratory access, learning management systems, digital resources, research facilities, and operational commitments.
Accordingly, unless expressly approved in writing by the Board of Directors of the Company, Course Fees shall remain strictly Non-Refundable.
- INSTALLMENT PAYMENTS
Where course fees are payable in installments:
- The Student remains legally liable to pay the entire agreed course fee.
- Discontinuation of classes shall not terminate payment obligations.
- Failure to attend classes shall not reduce outstanding dues.
- Suspension of login access shall not waive pending installments.
- Any default shall constitute breach of contract.
- The Company may initiate legal recovery proceedings without further notice.
- PAYMENT DEFAULT
If any installment remains unpaid:
The Company may immediately:
- Suspend classroom access;
- Suspend online access;
- Disable LMS account;
- Block examinations;
- Block certifications;
- Block internship participation;
- Block placement assistance;
- Block practical labs;
- Withhold project evaluations;
- Withhold recommendation letters;
- Withhold certificates;
- Withhold transcripts.
Outstanding dues shall continue to remain payable together with applicable interest, recovery charges, legal expenses, advocate fees, court costs, arbitration expenses, and collection costs.
- NO REFUND AFTER COURSE COMMENCEMENT
Once the course, batch, orientation, workshop, bootcamp, internship, seminar, webinar, or training session has commenced, no refund whatsoever shall be granted under any circumstances.
This includes but is not limited to:
- Student dissatisfaction;
- Lack of interest;
- Difficulty level;
- Schedule conflicts;
- Employment commitments;
- College examinations;
- Health conditions;
- Family emergencies;
- Relocation;
- Marriage;
- Travel;
- Financial difficulties;
- Technical issues not attributable to the Company.
- DIGITAL PRODUCTS
No refund shall be available for:
- Recorded classes;
- Video lectures;
- PDFs;
- Notes;
- E-books;
- Assignments;
- Lab manuals;
- Source code;
- Software licenses;
- Digital certificates;
- Downloadable content;
- Research material;
- Templates;
- Learning Management System access.
Upon access or download, all payments become final.
- LIVE ONLINE TRAINING
Attendance or non-attendance shall not affect payment obligations.
Failure to join online sessions due to:
- Internet failure;
- Device issues;
- Power outages;
- Browser incompatibility;
- User negligence;
- Software problems;
- ISP issues;
shall not qualify for refund.
- OFFLINE CLASSROOM TRAINING
Failure to attend classroom sessions for any reason shall not entitle the Student to:
- Refund;
- Credit;
- Compensation;
- Extension.
- ABSENCE OR DROPOUT
Students who voluntarily discontinue, abandon, or cease attending the course shall remain liable for the full course fee.
No refund shall arise merely because the Student elects not to continue.
- BATCH TRANSFER
Batch transfers shall be entirely discretionary.
The Company may permit transfer only if:
- Seats are available;
- Faculty approves;
- Management grants written approval.
Administrative charges may apply.
Approval is not guaranteed.
- RESCHEDULING
The Company reserves absolute authority to:
- Change faculty;
- Modify curriculum;
- Change timings;
- Change venue;
- Merge batches;
- Divide batches;
- Reschedule sessions;
- Replace trainers;
- Modify practical schedules.
Such operational changes shall not constitute grounds for cancellation or refund.
- COMPANY CANCELLATION
If the Company permanently cancels a course before commencement due solely to reasons attributable to the Company, the Company may, at its sole discretion:
- Provide a replacement batch;
- Offer an alternative course;
- Issue learning credit; or
- Refund only the Course Fee actually received, excluding administrative, registration, processing, gateway, banking, tax, documentation, and third-party charges.
The Company’s decision shall be final.
- FORCE MAJEURE
The Company shall not be liable for any refund, damages, losses, compensation, or claims arising from circumstances beyond its reasonable control, including:
- Natural disasters;
- Epidemics;
- Pandemics;
- Government restrictions;
- Curfews;
- Internet outages;
- Cyber-attacks;
- War;
- Terrorism;
- Civil unrest;
- Court orders;
- Regulatory actions;
- Power failures;
- Strikes;
- Lockdowns.
The Company may postpone, suspend, convert, or continue training through alternative modes.
- SCHOLARSHIPS, DISCOUNTS & PROMOTIONAL OFFERS
Scholarships, promotional pricing, early-bird offers, coupons, discounts, referral benefits, corporate concessions, educational grants, festival offers, or special pricing shall not create any entitlement to refund.
- REFUND PROCESS (IF APPROVED)
Where the Company, entirely at its discretion and without creating any legal precedent, approves a refund:
- Refund approval shall be in writing.
- Refund shall be processed only to the original payment source wherever legally permissible.
- Taxes, gateway charges, banking charges, administrative expenses, and documentation costs may be deducted.
- Processing may take up to 60 (Sixty) business days after approval, subject to verification and applicable law.
No interest shall accrue on any approved refund.
- CHARGEBACKS & PAYMENT REVERSALS
The Student agrees not to initiate any chargeback, payment reversal, dispute, unauthorized transaction claim, or payment recall after enrollment without first exhausting the Company’s grievance redressal process.
If any chargeback or reversal is initiated:
- The Student shall remain liable for the outstanding dues.
- Access to all services may be suspended immediately.
- The Company reserves the right to initiate civil and/or criminal proceedings, debt recovery actions, and seek recovery of all legal costs, advocate’s fees, court fees, interest, and consequential damages, subject to applicable law.
- EXCEPTIONAL CASES
Requests arising from:
- Serious medical emergencies;
- Permanent disability;
- Death of the enrolled Student;
- Orders of competent judicial or statutory authorities; or
- Other extraordinary circumstances,
may be considered solely at the discretion of the Company upon submission of satisfactory documentary evidence.
Any relief granted shall be purely ex gratia, shall not constitute an admission of liability, and shall not create any precedent or right in favour of any other person.
- GOVERNING LAW
This Policy shall be governed by and construed in accordance with the laws of the Republic of India, including but not limited to:
- The Indian Contract Act, 1872;
- The Consumer Protection Act, 2019 (to the extent applicable);
- The Information Technology Act, 2000;
- The Bharatiya Nyaya Sanhita, 2023, where applicable;
- All other applicable central and state laws, rules, regulations, notifications, and judicial precedents.
- DISPUTE RESOLUTION
Any dispute, controversy, or claim arising out of or relating to this Policy shall first be attempted to be resolved amicably.
Failing such resolution, the dispute shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended.
- Seat and Venue of Arbitration: Lucknow, Uttar Pradesh, India.
- Language: English.
- Arbitrator: Sole Arbitrator appointed by the Company in accordance with applicable law, subject to the provisions of the Arbitration and Conciliation Act, 1996.
Subject to applicable law and the arbitration provisions, the courts at Lucknow, Uttar Pradesh, shall have exclusive jurisdiction over matters where court intervention is permissible.
- POLICY MODIFICATION
The Company reserves the absolute right to amend, revise, modify, suspend, or replace this Policy at any time without prior notice. The latest version published on the Company’s official website shall prevail and become immediately effective unless otherwise required by law.
- CONTACT
D.R.D Security Private Limited
Training Wing (Divine Training Center)
Email: support@drdsecurity.com
Website: https://training.drdsecurity.com
LEGAL ACKNOWLEDGEMENT
By paying any amount, signing any admission form, completing online registration, clicking “I Agree,” accepting a quotation, purchasing any course, or otherwise availing any service offered by the Company, the Student confirms that they have voluntarily read, understood, accepted, and agreed to be legally bound by this Refund & Cancellation Policy and waive any claim inconsistent with its provisions, except to the extent such waiver is prohibited by applicable Indian law.
